From January 6th through January 20th, I will ride Amtrak trains all the way around the United States. My first train, The Crescent (plus a bus), took me from DC to New Orleans. Follow me daily on Medium, Instagram and Twitter, or view the … Continue reading →

Talking about sexual harassment is hard, nearly as hard as talking about sexual assault or rape. We get it wrong all the time. We share uninformed or misinformed opinions, we let our fears and ignorance prevent us from listening to … Continue reading →

It was the President of Harper’s Magazine during his interview on the CBC show “The Current” that finally pushed me out of my measured, careful journalistic frame of mind and into full-on rage. MacArthur was questioned closely by Anna Maria Tremonti for … Continue reading →

Imagine this: you’ve assumed your whole life that polar bears live at both the North and South Poles. You get into a discussion about the bears over dinner with a friend and casually make mention of a bear at the … Continue reading →

“It’s the office memo turned cancerous, extended to home and everyday life.” – Don Norman, The Design of Everyday Things  Here’s a story you might find familiar. I was recently asked to do some freelance work for a major company … Continue reading →

You have something important to tell a colleague, but you’re on your way out the door for lunch. So, you dash off an email on your smartphone while riding the elevator and you’re done. Problem solved, right? Well… probably not. … Continue reading →

I didn’t realize how severe my email addiction was until I tried to stop checking it. In July, I began setting aside one day each week as an “Untouchable Day.” Every Monday, I don’t check social media or email and … Continue reading →

I’ve spoken about conversation and communication all over the world now, for universities and corporations and tech startups and nonprofits. No matter where I go and who’s in the audience, there are a few questions that seem to come up … Continue reading →